Get in touch with your dealer
Your Carqon dealer is your point of contact in case of problems concerning warranty and service. Your reseller can contact our Carqon support via Email or Phone.
- Warranty of the Carqon applies for five years regarding manufacturing and/or material defects of cargo bike frame.
- One year of warranty applies to manufacturing and/or material defects of box and door.
- Two years for manufacturing and/or material defects of electrical parts
- Two years for all accessories from the date if the product is sold, rented, leased, or donated to the buyer.
- Carqon show-models are covered by fifty percent (50%) of each of the above mentioned.
- To maintain the validity of the warranty services, you are obligated to have a professional first inspection carried out, at least 2 months after purchasing your cargo bike or after the first 100 km/62 miles of riding, whichever comes first. The first inspection may be carried by your local Carqon dealer.
Retain the documentation for the first inspection with care so that you can produce this documentation in case of warranty claims.