In case of refunding or returning a Carqon cargo bike, always get in touch first with your Carqon-dealer to discuss the policy. Accordance with article L 121-20 of the Consumer Code, the customer has a period of 14 days of receipt of the ordered products (excluding custom products or special customer orders ) to return it against exchange or refund.
Product bought at Carqon.com
If you are not happy with your Carqon and/or accessories, you can return your order within 14 days of the original purchase date to receive a refund or exchange. The product must be returned in the state you received it. If it is damaged, there is a chance that you won't get the full refund. You will have to return the product(s) to us at your own cost.
- After receiving the returned products, Carqon will assess the condition of the products
- Carqon will pay back the amount of the products at the latest within 14 days from the day of the product and the cancellation notice.
- Please send products back in the original package
To return a product bought at Carqon.com, please fill in our standard form for withdrawal and send it to the following email address: firstname.lastname@example.org
Note: any claim made after the period of 14 days will not be accepted.
Refund policy at Carqon.com
Carqon will pay back the amount of the products at the latest within 14 days from the day of receiving the product and the cancellation notice. Read more about the right of withdrawal in the terms and conditions.