- Five years regarding manufacturing and/or material defects of the frame
- One year regarding manufacturing and/or material defects of the box and door
- Two years for manufacturing and/or material defects of electrical parts
- Six months for all accessories from the date the product is sold, rented, leased, or donated to the buyer
- Carqon show models are covered by fifty percent (50%) of each of the above mentioned
Retain the documentation for the first inspection with care so that you can produce this documentation in case of warranty claims.
Validity of warranty
To maintain the validity of the warranty services, you are obligated to have a professional first inspection carried out, at least 2 months after purchasing your cargo bike or after the first 100 km/62 miles of riding, whichever comes first. The first inspection may be carried by your local Carqon dealer.
You can check the full warranty policy here.