First get in contact with your Carqon dealer. The Carqon dealer is your primary contact when something is wrong. If your dealer does not or cannot offer a solution, your dealer or you can contact the service department of Carqon via Email or by Phone.
Netherlands, Belgium, other countries:
Email: info@carqon.nl
Email: service@carqon.com
Phone: +31248080218
Germany:
Email: info@carqon.de
Email: service@carqon.de
Phone: +4920380481174
France:
Email: info@carqon.fr
Email: service@carqon.fr
Phone: +33366880567