In case something is wrong with your Carqon bike, please contact your Carqon dealer for a check.

In case you have ordered the bike online at Carqon.com and the bike is not meeting your expectations, it's possible to return your Carqon within 14 days after you received the bike. Please contact your Carqon dealer (the Carqon dealer that handed over the bike to you) for the possibilities to return.

If you bought the bike directly at a Carqon dealer, get in contact with your dealer to discuss the possibilities to cancel or return your order.

Please refer to our return policy for more details on the return process.