In this Q&A you will find the latest information about availability and delivery.
Latest update: 2-6-2020
When is Carqon available?
The first Carqon demo-bikes will be delivered from the beginning of July to dealers in The Netherlands, Belgium, Denmark, France, Switzerland and Germany. These demo-bikes are equipped with the Enviolo hub gear and Gates Belt Drive. Your sales manager will keep you informed about the status of this demo-bike. After the bike is delivered, your dealer location is added to Carqon.com and we will communicate that it is possible to take a test ride at your store.
Which models are available from the launch?
The following models will be available at the following time:
- Carqon E2: Enviolo with Gates Belt Drive 400 Watt - Single Battery (beginning of July)
- Carqon E2: Enviolo with Gates Belt Drive 500 Watt - Single Battery (beginning of July)
- Carqon D2: Derailleur with KMC Chain - 400 and 500 Watt - Single Battery (end of July)
- Carqon D2: Derailleur with KMC Chain - Dual Battery (beginning of August)
- Carqon E2: Enviolo with Gates Belt Drive - Dual Battery (beginning of August)
How do I order the first Carqon's?
Your sales manager will help you with ordering your demo Carqon. Carqon is using a special dealer portal (www.cargobikeportal.com) where all orders will be placed. We will provide the necessary credentials to enter the portal, just before the delivery date of your first Carqon bike. If you have any questions about using the portal, you can use the FAQ inside the dealer portal or contact the sales manager.
How long is the delivery time after launch?
After the delivery of the demo bike, the expected delivery time will be 6-8 weeks. The first order can be made in consultation with the Carqon sales manager. After the delivery of your demo bike, the first order can be placed in the Cargo Bike Portal together in consultation with the Carqon sales manager.
Will I receive delivery information about the status of my order?
You will receive a message from the sales manager for the delivery of your demo bike as soon as it is transported. Future orders can be viewed inside the dealer portal.
How do I get in touch with the sales managers of Carqon?
Send an email to email@example.com. Our sales managers will respond as soon as possible.
Can you provide PR-material for announcing that we are Carqon-dealers?
Yes, check-out this section with relevant PR-material. The coming weeks we will provide extra PR-material.