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Ask anything about Carqon...
Can I test the bike before buying?
How to place an order at Carqon?
Can I cancel my order?
Where can I buy a Carqon bike?
In which countries is Carqon available?
Can I lease a Carqon?
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Payments & Invoice
What is the delivery time?
What are the delivery costs?
How do I receive my invoice?
How do I receive the order confirmation?
Can I change my invoice by myself?
Returns & Refunds
Who do I contact if something is wrong with my bike?
Something is wrong with my bike, can I return it?
What is the return and refund policy of Carqon?
Shipping & Pick up
Where can I return my Carqon bike?
How can I track my order?
Where can I pick up my new Carqon bike?
Does my local bike dealer have to assemble the Carqon?